Privacy policy

II. Cookies policy

I. PRIVACY POLICY

Last update: 01 November 2021

1. THE CONFIDENTIALITY APPROACH OF alvoline.com

1.1 www.alvoline.com is a website and mobile application (together our "platform") owned and operated by Vreamoni Ltd, 3 Hardman Street, Manchester, United Kingdom, M3 3HF ("we", "our" " , "We"). We are committed to protecting and respecting your privacy in accordance with applicable data protection legislation (the "Data Protection Law"). This Privacy Policy ("Privacy Policy" ) defines how we collect, use and share information that identifies or is associated with you (“personal data”).

1.2 For the purposes of data protection legislation, we are the data controller of the personal data that we collect and process about you. If you have any questions regarding this privacy policy, please use the contact details provided in section 13 below to contact us. In addition, you can contact our data privacy officer at privacy@alvoline.com

1.3 You should also be aware that we use cookies to store and access information while providing access to our platform. You can find out more about our use of cookies in our Cookie Policy.

2. PERSONAL DATA WE COLLECT ABOUT YOU

2.1 We collect your personal data when you voluntarily submit information to us directly or through our platform. This data may include information that you provide when you register to use the platform, create an account on our platform, create a profile on Services and interact with other users, visit one of our showrooms, use a tablet or a similar device in one of our showrooms, fill out a form, comment on our products or our platform, participate in contests through our platform, correspond with us, buy products on the platform, subscribe to our mailing lists or respond to surveys or promotions.

2.2 The categories of personal data we collect are as follows:

(a) Contact details: such as your name, email address, phone number, and addresses associated with your account.

(b) Profile Information: such as your contact details (as above) and any other information you share when creating a profile on the Services.

(c) Comments and opinions: such as, the comments and opinions that you share on the services of alvoline.com, when you comment on our products or our platform, or when you respond to our surveys, contests and promotions.

(d) Messages between us or between users: messages you send to us such as emails or written correspondence and messages you send to other users using the services of alvoline.com.

(e) Payment and Transaction Information: records of the products and services you have purchased from us and the method of payment, as well as information relating to the credit / debit card you use for the transaction.

(g) Your preferences: the choices you make, such as notification and messaging preferences or choices relating to the display of the platform.

(h) Information on the products you have viewed: we collect information on the products that you have viewed on the platform or in one of our showrooms, or that you have added to your basket on the platform or to your wishlist (wishlist) on a tablet or similar device in one of our Showrooms.

(i) Information about how you use and connect to the online service:

(j) Information about your location: Other than the information you choose to provide to us, we do not collect any information about your precise location. Your device's IP address may help us determine an approximate location, but it will not be more precise than the city, state or country in which you use your device.

(k) Purchase location information: we will display a catalog image of any purchase made through our platform on a searchable map to show the approximate location of the shipping address that customers give when making a purchase . We do not disclose any personal data on our card and only display our catalog image of the purchase made by reference to the postal code of the delivery address.

(l) Information Provided by Other Users: Sometimes other visitors to our platform provide your personal data. For example, other visitors may provide us with your personal data when they invite you to use the platform or through the services of alvoline.com.

(m) Information from Fraud Prevention Organizations: Where permitted by law, if fraudulent activity is suspected relating to your account, we may receive information from referral, fraud and crime prevention organizations.

2.3 We also automatically collect indirect personal data from you, such as information on the pages you visit on the platform or on the device connected to the platform or the products that you add to your wishlist in one of our showrooms.

2.4 We may also collect personal data about you from Facebook through its Connect functionality: the information received includes login information and profile information such as your login token, username and photo and other information from this. service as authorized by you and this service.

3. HOW WE USE YOUR INFORMATION

3.1 We will also use your personal data for the purposes specifically described below:

(a) Contact details: we will use your contact details so that we can communicate with you directly by phone, SMS, or e-mail, in particular, about questions, problems, difficulties which we have detected or which concern you or other users. We may also use your contact details to send you information about similar products and services that may be of interest to you (such communications will be in line with your marketing preferences, as further explained in section 5 below).

(b) Profile information: we use your profile information to provide you with the services of alvoline.com and to ensure that you are able to interact with our users, in accordance with the functionality of the service and your preferences. can set using the "My Preferences" feature on your profile page.

(c) Comments and opinions: we will use your comments and opinions to determine which products and services may be of interest to you and to provide the service of alvoline.com to you and to ensure that you are able to interact with our users, such as the allow the functionality of the service and your preferences, which you can set using the "My Preferences" feature on your profile page.

(d) Payment and Transaction Information: We will use the payment and transaction information you provide to process payment for any product or service you purchase from us. We may also use your transaction history with us to determine similar products and services that may be of interest to you.

(e) Messages to us or other users: we will use the messages you send to us to help us respond to any questions, issues or concerns you raise and to provide you with the services of alvoline.com and to ensure that you are able to interact with our users as permitted by the functionality of the service and your preferences, which you can set using the "My Preferences" feature on your profile page.

(f) Your preferences: we will use your preference settings which you may set in [insert method that allows users to set such preferences] for the purpose of providing notifications, messages, viewing the platform and tracking other choices that you are able to do about the way the platform is displayed to you.

(g) Information about the products you have viewed: We use this information to send you recalls and more information about these products. We will also use this information to determine similar products and services that may be of interest to you.

(h) Information about how you use and connect to the online service: We use this information to present the platform to you on your device. We will also use this information to determine similar products and services that may be of interest to you.

(i) Information about your location: we may use an approximate location to ensure that content on the platform is relevant to the city, state or country where you use your device. We will not collect or track your precise location without your consent.

(j) Purchase location information: We use this information to show the types of purchases that are made in a particular area on a searchable map and that allow users to contact other users about their purchases in based on your preferences, which you can set using the "My Preferences" feature on your profile page.

(k) Information provided by other users: we will use your personal data contained in messages sent by other users to respond to any questions, problems or concerns they raise or to provide you with the service of alvoline.com and to ensure that you are able to interact with our users as permitted by the functionality of the service and your preferences, which you can set by [insert method that allows users to set such preferences]. We will use your personal data contained in forms submitted by other users to contact you, if you indicate that you wish to receive communication from us.

(l) Information about fraudulent activity related to your account: We will use information about fraudulent activity related to your account for the purpose of preventing fraud or crime.

(m) All personal data in aggregate: we will use all personal data we collect to: (i) monitor and improve the platform and our procedures and processes; and (ii) help us develop new products and services.

3.2 We may anonymize and aggregate any information we collect (so that it does not identify you). We may use anonymous information for purposes such as: testing our IT systems, researching, analyzing data, improving the platform, developing new products and features, or displaying information about them. purchases made through our platform such as most popular purchases or purchases based on approximate location.

3.3. We process your personal data (i) with your consent, (ii) when we need to do so to perform a contract with you (e.g. contract of sale), (iii) when we are required to do so by law (for example, when it is necessary to keep it in the context of a potential dispute), and / or (iv) when it is in our legitimate interest to do so and when these rights are not waived by your data protection rights. For example, we have a legitimate interest in offering and providing alvoline.com products and services, in deterring fraud and in carrying out direct marketing.

4. INFORMATION WE SHARE WITH THIRD PARTIES

4.1 We may share your personal data with the following parties:

(a) Our users: we and you may share your information with other users as part of our service offering so that you may interact with our users as permitted by the functionality of the service and by your preferences which you may set by using the "my preferences" feature on your profile page.

(b) Companies belonging to the same group of companies as us: our subsidiaries (i.e. any organization that we own or control) or our parent company (i.e. any organization that owns us or control) and its subsidiaries. These companies will only use your personal data in the same way as we can under this privacy policy.

(c) Service providers, partners and advisers: third parties who provide a service to us, partner with us on certain business activities, advise us or work in other areas of business. For example, we use a third-party delivery service to deliver the products you purchase to you. We may also pass your personal data on to our marketing and other business partners and to other carefully selected third parties who may wish to provide you with other goods or services that we have identified as likely to be of interest to you.These third parties will only be permitted to use your personal data in accordance with our instructions or your marketing preferences (if applicable) and will be required to keep your information secure.

(d) Buyers of our business: Personal data may be disclosed or transferred to buyers or potential buyers of our business or any of our assets in connection with the sale.

(e) Law enforcement, regulatory authorities and other parties for legal reasons: third parties to whom we are legally obligated to disclose your personal data or to whom we must disclose your personal data in order to protect our rights , our property or our safety or the rights, property or safety of others, in order to detect and investigate illegal activity and violations of any agreements we have with you.

(f) Workable Software Limited: Recruitment services are provided to alvoline.com by Workable Software Limited, registered in England and Wales under company registration number 13563606 and with registered office at 21a Kingly Street, second floor, London W1B 5QA (“Workable”). When you apply for a job offer published by alvoline.com, these provisions will apply to the processing of your personal information by Workable, in addition to its privacy policy, available on its website.

(i) INFORMATION WE COLLECT ABOUT YOU

(a) We collect and process some or all of the following types of information:

(i) Information you provide when you apply for a position. This includes information provided on an online job site, by email, in person during interviews and / or by any other means.

(ii) In particular, we process personal information such as name, email address, address, date of birth, qualifications, experience, information relating to your professional background, skills and experience that you provide to alvoline.com.

(iii) If you contact us, we may keep a record of this correspondence.

(iv) A record of your progress throughout the hiring process that we may conduct.

(v) Details of your visits to alvoline.com and the Workable website, including, but not limited to traffic data, location data, blogging and other communication data, which site has referred you to the Workable website and the resources to which you have access.

(ii) INFORMATION WE COLLECT FROM OTHER SOURCES

(a) Workable offers us the possibility of aggregating the data you have provided to us with other publicly available information that you have published on the Internet. These sources may include platforms such as LinkedIn and other social media profiles. Workable's technology allows us to search various databases - some public and some not - which may include your personal data (including your CV or profile), in order to find potential candidates for our vacancies. to provide. If we find you in this way, it is because we will obtain your personal data from these sources.

iii) LEGAL BASIS OF PROCESSING

(a) We rely on legitimate interest as the legal basis on which we collect and use your personal data. Our legitimate interests are the recruitment of personnel for our company. When you apply for a job posting through the Indeed Apply feature, we rely on your consent, which you freely give during the application process, to disclose your personal data to Indeed on the basis described below.

iv) PURPOSE OF TREATMENT

(a) We use information held about you in the following ways:

(i) Review your application against a role for which you have applied.

(ii) Review your candidacy against other roles.

(iii) To communicate with you about the recruitment process.

(iv) To supplement and improve any information we receive from you with information obtained from third party data providers.

(v) Find suitable candidates to fill our vacancies.

(vi) Help our service providers (such as Workable, its processors and data providers) and partners (such as sites you may have applied to) to improve their services.

(v) AUTOMATED DECISION-MAKING / PROFILING (E)

(a) We may use Workable's technology to select suitable candidates for consideration by alvoline.com, based on criteria expressly identified by us or typical of the role for which you have applied. The process of finding suitable candidates is automatic; however, any decision regarding who we hire to fill the vacant position will be made by our staff.

(vi) DISCLOSURE OF YOUR INFORMATION

(a) As stated above, we pass your information to our third party service providers, including Workable, who use it only in accordance with Our instructions and as required by law. Where you have applied for a job posting through the Indeed Apply feature and have consented to such disclosure, We will disclose to Indeed certain personal data that We hold, including a unique identifier used by Indeed to identify you, and information about your progress through our recruitment process for the applicable job posting, as well as tangible, intangible, visual, electronic, present or future information that we hold about you, such as your name,your contact details and other information involving the analysis of data relating to you as a candidate for employment (collectively, “elimination data”). Indeed's privacy notice regarding Indeed's use of disposition data is available on the Indeed website. Where you have applied for a job posting through another service provider, we may disclose data similar to the elimination data set out above to that provider. The service provider will be responsible for processing this data and will therefore be required to comply with all applicable laws regarding the use of this data after its transfer by alvoline.com.Indeed's privacy notice regarding Indeed's use of disposition data is available on the Indeed website. Where you have applied for a job posting through another service provider, we may disclose data similar to the elimination data set out above to that provider. The service provider will be responsible for processing this data and will therefore be required to comply with all applicable laws regarding the use of this data after its transfer by alvoline.com.Indeed's privacy notice regarding Indeed's use of disposition data is available on the Indeed website. Where you have applied for a job posting through another service provider, we may disclose data similar to the elimination data set out above to that provider. The service provider will be responsible for processing this data and will therefore be required to comply with all applicable laws regarding the use of this data after its transfer by alvoline.com.we may disclose data similar to the disposal data defined above to this supplier. The service provider will be responsible for processing this data and will therefore be required to comply with all applicable laws regarding the use of this data after its transfer by alvoline.com.we may disclose data similar to the disposal data defined above to this supplier. The service provider will be responsible for processing this data and will therefore be required to comply with all applicable laws regarding the use of this data after its transfer by alvoline.com.

4.2 We do not disclose any personal data to anyone else, except as noted above, where permitted by law and / or with your consent. We may provide aggregated statistical and analytical information about platform users to third parties, but we will ensure that no one can be identified from this information before we disclose it.

5. MARKETING AND ADVERTISING

5.1 Electronic Marketing - From time to time we may contact you by email with information about our similar products and services which we believe may be of interest to you if you agree [at the point of registration / sale ]. Subsequently, if you do not want us to send you emails, please use the contact details provided in section 13 below. You can also unsubscribe from our marketing emails by clicking the unsubscribe link in any emails we send to you.

5.2 Email notifications on behalf of users - We may send you notifications about users who would like to contact you about purchases you have made through our platform. If you wish to speak to the user, you can do so by registering for the Services. If you do not want us to send you these notifications, please let us know using the contact details provided in section 13 below.

5.3 Email Notifications About Your Order or Changes to the Services We Provide - We may send you email notifications about your order or about changes to the way we provide our services to you.

5.4 Advertising on the Site and on Other Social Media Sites - We, or our advertising partners, may show you advertisements on our platform or on other platforms. To do this, we or our advertising partners may collect information about how you use the platform or the types of other web pages, content and advertisements, and how you or others using the device connected to the platform , interact with them, visit them or watch them. The information collected may also include the IP address of the device that you connect to the platform or the email address that you provide to us or provide to our platform. We, or our advertising partners,use the information collected to ensure that the advertisements you see on the platform or on other platforms or applications (where our partners have advertising space) are more relevant to you.

5.5 The techniques used by our advertising partners recognize the device or email address you are using. Typically, cookies and similar technologies are used to deliver this type of advertising. You can find out more about cookies and how to manage their use by reading our Cookie Policy.

6. STORAGE AND TRANSFER OF YOUR PERSONAL DATA

6.1 International transfers of your personal data: the personal data that we collect may be transferred and stored in countries outside the jurisdiction where you are located, in particular outside the European Union. Some of these jurisdictions offer different levels of protection with respect to personal data and may, in some cases, be less protective than the jurisdiction in which you reside. We ensure that your personal data is treated securely and in accordance with this Privacy Policy.

6.2 We put in place standard contractual clauses approved by the European Commission or we rely on alternative transfer mechanisms to protect this data. A copy of these clauses can be viewed on request using the contact details provided in section 13 below.

7. YOUR RIGHTS RELATING TO YOUR PERSONAL DATA

7.1 You may have various rights with regard to the use of your personal data:

- Marketing: as stated above in section 5, you may opt out of receiving such emails by using the contact details provided in section 13 below, or by clicking on the unsubscribe link in emails you we send you.

- Cookies: please see our cookies policy for more information on your rights in relation to our use of cookies.

- Access, rectify, transfer, block, complete, delete and update: you have the right to access, rectify, block, carry, complete, delete and update your personal data and to restrict their use. You also have the right to request additional information on the processing of your personal data.

- Subject: in certain circumstances, you also have the right to object to the processing of your personal data by us.

7.2 You may exercise the above rights by contacting us at any time using the details provided in section 13 below. All inquiries will be dealt with promptly and any delays will be kept to a minimum.

7.3 There are exceptions to these rights; for example, access may be denied if it reveals personal data about another person or if we are prevented from disclosing such information by law.

7.4 We hope to be able to answer any questions you may have about how we handle your data. However, if you have unresolved issues, you also have the right to contact the competent data protection authority.

7.5 When we ask you to provide us with your personal data, we will make it clear whether the data we request is to be provided in order for us to provide the products and services to you, or whether the provision of any information we request is optional.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

8.1 We will retain your information, whether or not your account is active, for as long as we deem necessary to fulfill our business objectives or to comply with applicable law, audit requirements, regulatory requests or orders of the competent courts.

9. LINKS TO THIRD PARTY SITES

9.1 The Platform may, from time to time, contain links to and from third party platforms of our partner networks, advertisers, partner merchants, press publications, retailers and affiliates. If you follow a link to any of these websites, please note that these sites have their own privacy policies and that we are not responsible for those policies. Please check individual policies before submitting information to these platforms.

10. CHANGES TO THIS PRIVACY POLICY

10.1 We may update this privacy policy from time to time, and when we do, we will update the “last modified” date at the top of this privacy policy. By regularly consulting this page, you will be constantly informed about the data we collect, the use we make of it and the conditions under which we share it, if any, with third parties.

11. NOTICE TO YOU

11.1 If we need to provide you with information about anything, whether for legal or business purposes, we will select what we think is the best way to get in touch with you. We will usually do this by email or by placing a notice on the platform. The fact that we can send you notifications will not prevent you from opting out of certain types of contact as described in this Privacy Policy.

12. CONTACT US

12.1 Questions, comments and requests regarding this privacy policy are welcome and should be addressed to privacy@alvoline.com or Veramoni LTD 3 Hardman Street, Manchester, United Kingdom, M3 3HF, attention: Privacy Manager.

II. COOKIES POLICY

Last updated: May 30, 2020

1. SUMMARY

This cookie policy explains what cookies are and how Veramoni Ltd ("we", "we" or "our") uses them on www.alvoline.com (our "platform"). We encourage you to read the policy in its entirety so that you can understand what information we collect using cookies and how that information is used.

2. WHAT ARE COOKIES OR SIMILAR TECHNOLOGIES?

Cookies (or similar technologies) are text files, containing small amounts of information, which are downloaded to your navigation device (such as a computer or smartphone) when you visit a platform. Cookies can be recognized by the platform that downloaded them - or by other platforms using the same cookies. These cookies allow platforms to know if the navigation device has already visited them.

3. WHAT ARE COOKIES USED FOR?

Cookies perform many different tasks, for example, they help us understand how our platform is used, allow you to navigate between pages efficiently, remember your preferences and generally improve your experience. navigation. Cookies can also help you make sure that the information and advertisements you see online are more relevant to you and your interests.

4. WHAT TYPES OF COOKIES ARE USED BY alvoline.com?

The types of cookies used on our platform can generally be classified into one of the following categories: strictly necessary; analytic ; functionality ; advertising and social networks. You can find out more about each of the categories of cookies in the table below.

Strictly Necessary Cokkies

These cookies are essential to make our platform work. They allow you to use Cookies on the platform and use its features. Without these cookies, the services which are necessary for you to be able to use our platform such as access to secure areas cannot be provided.

Analytical cookies

These cookies collect information about how people use our platform, for example, we use Google Analytics cookies to help us understand which pages are visited most often, how people move from link to link, and if they receive error messages from certain pages. Overall, these cookies provide us with analytical information about how our platform works and how we can improve it.

Functionality cookies

These cookies allow us to remember the choices you make and to adapt our platform to provide enhanced features and content for you. For example, these cookies can be used to remember your user name, your choice of language or the selection of the country, they can also be used to remember the changes you have made in terms of text size, font and other parts of pages that you can customize.

Advertising cookies

These cookies are used to serve you more relevant advertisements and relating to your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of the advertising campaign. They remember that you have visited a platform and this information can be shared with other organizations such as advertising partners. This means that after you have been on our platform, you may see advertisements on our services elsewhere on the Internet.

Social media cookies

In order to improve your internet experience and make content sharing easier, some pages on our platform may contain tools or applications related to third party social media service providers like Facebook or Pinterest. Through these tools or applications, the social media service provider can set its own cookies on your device. We do not control these cookies and you should check the social media service provider's platform for details on how they use cookies.

5. HOW LONG WILL COOKIES STAY ON MY DEVICE?

The length of time a cookie is stored on your device depends on whether a "persistent" or "session" cookie is present. Session cookies will remain on your device until you stop browsing. Persistent cookies remain on your navigation device after you have finished browsing until they expire or are deleted.

6. FIRST PARTY AND THIRD PARTY COOKIES

"First party cookies" are cookies that are owned by us and that we place on your device. "Third party cookies" are cookies that another party places on your navigation device when you visit our platform. You should check the third party's website for more information on how they use cookies.

7. HOW TO MANAGE COOKIES FROM THIS PLATFORM

You can generally use the browser you visit on this platform to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located in the "Help", "Tools" or "Edit" settings). Note that if you configure your browser to disable cookies, you may not be able to access secure areas of the platform and other parts of the platform may not function properly.

You will find below the links to manage cookies and confidentiality on the most used browsers:

- Apple iPhone Safari

- Android Chrome

- Chrome

- FireFox

- Internet Explorer Edge

- Internet Explorer

Certain third parties may use advertising cookies to help you collect information about your browsing activity so that they can serve you with advertising tailored to your interests. The advertising industries in the EU have developed systems to help you opt out of receiving cookies that are used for these purposes. You can find out more about the EU scheme at www.youronlinechoices.eu.

8. MODIFICATIONS

The information about the cookies we use may be updated from time to time, so please check back regularly for any changes. The last modification date of this document is displayed at the top of this page.

9. QUESTIONS?

12.1 Questions, comments and requests regarding this privacy policy are welcome and should be directed to privacy@alvoline.com or Veramoni global Ltd, 3 Hardman Street, Manchester, United Kingdom, M3 3HF, attention from: Privacy Manager.

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